WHAT HELPS PEOPLE, HELPS BUSINESS
OPT after sales provides technical support either on the phone or through emails, documentation, operating instructions etc. to the authorised technical service centres in Italy as well as abroad in finding damages, problem solving, root cause identification and spare parts delivery.
On request, it offers technical support directly on the spot for the installation of OPT products.
Moreover, it organizes training courses in OPT headquarters with the aim to update our service centres technical staff.
OPT after sales ensures very high levels of service for the needs of the medical field, such as quick answering times, clear information and problem solving.
The sales network abroad relies on the collaboration with the authorized distributors. OPT, through its aftersales department, follows and supports the training of their technical and sales personnel thanks to targeted courses at out premises.
After sales is a fundamental activity for our company, which dedicates human resources to give an efficient and quick answer to our customers’ requests.
After sales is the new commercial tool, an indirect way to sell.
Warranty Claims
Quick service on warranty claims for repair and replacement on faulty products
Spare Parts
We provide prices, codes, photos and availability of spare parts
Internal Repairs
Upon request we make internal repairs on OPT broken products
Technical Support
Excellent and prompt support for technical service centres in Italy and abroad
Documentation
Service manuals, operating instructions, diagrams, exploded drawings, etc.
Technical Courses
We organize technical training courses to update your technical staff
THE AFTER SALES TEAM
After sales is not a department, it's an attitude!